ebay authenticity guarantee problems

Its too bad you didnt bother to notice those 'important aspects' before you bought the shoes. Thank you for buying and selling on eBay. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. Why would I keep that if they've already been proven authentic? Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. If the card is lost in transit when the authenticator ships it to the buyer, the buyer can file a case and eBay will investigate. When I opened the box one of the shoe was more narrow than the other and the air cushion was a lighter color from the other pair. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. Who wants to wear shoes with no insoles anyway? What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. There is no fee for AG at this time. The buyer returned the item used or damaged. For more information about buying and selling internationally, please see our policies on International selling and International trading. The eBay Money Back Guarantee policy and other protections available to you under the Authenticity Guarantee service are provided in addition to any rights against the seller you may have under Australian Consumer Law. 3. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. I hate Ebay's authenticity guarantee. What items are eligible for eBay Authenticity Guarantee? Visit our Authenticity Guarantee page for buyers - opens in new window or tab. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. Sellers are required to deliver the item as it was described in the listing. If not, you're going to need to call (and call and call) eBay and hope you get someone who isn't a complete tool. Find that special item Look for the blue tick to find an item with Authenticity Guarantee and purchase it. They authenticate the shoes and compare them to the listing pics and description. Proof that the buyer collected the item eBay's Authenticity Guarantee is a service designed to protect sellers and allow buyers to shop with confidence. Once the item has passed inspection it will be shipped to the buyer. Legit Best way to get paid for local pickup of large items? If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. 03-25-2022 For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. eBay may step in without the buyer asking if the seller didn't respond to the return request. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. Evidence of successful delivery to the authenticator The name of the authenticator doesnt strike me as reassuring. Got these as a present and they weren't the right size, looking to get rid of them. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. 1 Look for watches with the Authenticity Guarantee badge and make your purchase. eBay will not authenticate ineligible items. "money back guarantee" if you should not be fully satisfied . Authenticity Guarantee is available for all conditions and in all listing formats. In some cases, eBay may automatically accept the return on the seller's behalf. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. Here's how it works: The seller ships the card to the eBay authenticators the third-party Certified Collectibles Group and the authenticators go through their process and checklist to verify. Refunds and billing for return shipping costs If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. For all the details of how eBay Money Back Guarantee works - what's covered, what's excluded, and what buyers and sellers need to do - please read our full policy. I got totally screwed. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. Something went wrong. Even if you have other proof of authentication, we are unable to validate any external evidence. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. Sneakers specified as customized will not be authenticated. This program is terrible. - edited The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Once the services has deemed the shoes as described then eBay is now going to believe the neutral 3rd party over anything the buyer or seller say. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Learn more about our. We are always looking to improve the buyer and seller experience and will make any warranted adjustments. (Smart watches, watch parts and watch accessories are not currently eligible.). Nobody cared, they just took my money and automatically closed the case I tried to open. Holy Foul Feet Batman!!! For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. Have you even received the item yet?????? Need to report a problem or not sure about the next steps? Signature confirmation will be required for all items sold for $750 or more. Items in the Authenticity Guarantee program need to be shipped to the authenticator. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. Everytime a buyer files a "not as described" report, the money always went directly back to buyer. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. eBay covers all costs of the authentication process. It was, but I quickly realized the pictures on eBay leave out extremely important aspects of the shoes. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. That's what happens with my sneakers. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). Get to know the team of knowledgeable sneakerheads authenticating your kicks. Brand X contracted with the cheapest supplier to produce goods. How can that be? Once the item has passed inspection it will be shipped to the buyer. Visit our Authenticity Guarantee page for buyers. Create an account to follow your favorite communities and start taking part in conversations. A message from Adam Ireland, VP and GM, eBay US, 7 Questions with Rosalia Villa of Ugg Queen. Why can't I see the buyer's shipping address? Purchase a card with the blue Authenticity Guarantee badge. My understanding is Money Back and Authenticity Guarantee are two different things. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. 08:16 PM SecretAsianMan42069 1 yr. ago Every ungraded card over $750 goes to this service? Open a case with PayPal and/or file chargeback with your bank. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. Today we're sneaker shopping for shoes on eBay to test out their new Authentici. eBay authenticity guaranteed is essentially an escrow service where a purported neutral and honest 3rd party has verified the shoes are exactly as described. Opened a dispute and they closed it, even when it was 2 different shoes. Trading Cards have a more limited return window. If the shoes are not as described (eBay considers it a final sale) or if they don't arrive, go to http://paypal.com/disputes to open a case. In fact, they are just cheap mass produced goods. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Why can't I see the buyer's shipping address? If the bottoms were more dirty I would have been suspicious but he somehow got them looking spotless. My entire apartment smells like axe body spray as well. 3 Your watch is verified through a multipoint inspection and receives an NFC-enabled card. Greg Bates Feb 8, 2022 eBay has taken a step forward in trying to protect buyers and sellers who are making trading card transactions on its website. I guess one solution is to avoid buying from the intentionally vague sellers and buy from sellers who accept returns and/or properly describe the condition of their items. Here is a photo of the same model shoe that has actually been worn just a few times (bottom) versus what I received (top): YIKES!!! Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Help for buyers and sellers. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. How can buyers search for Authenticity Guarantee items? The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Have a blessed day. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. For full details, read our eBay Money Back Guarantee policy. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. (Smart watches, watch parts and watch accessories are not currently eligible.). If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. I got screwed. Something went wrong. Copyright 1995- 2022 eBay Inc. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. eBay Money Back Guarantee programs on international eBay sites. Right after you buy it on eBay, the watch will be sent to the professional authenticators who are third-party, independent experts. So the same item can pass or the next time be ruled a fake. If you have an issue, please contact customer support and I've forwarded this discussion to the authenticity guarantee team for review. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. The payment was instantly processed. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. Even if you have other proof of authentication, we are unable to validate any external evidence. Some people would complain if a shoe like this was sent back. Did you pay with PayPal? Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. Once the item has passed inspection it will be shipped to the buyer. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. 2 business days after receiving the returned item. What items are eligible for eBay Authenticity Guarantee? Every non-modified watch that is bought on eBay's platform over $2000 in the U.S. will automatically go through Authenticity Guarantee. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. I appreciate the tips though. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. They just took my money and processed the transaction. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). The shoes were not like the picture and unusable to me. 03-25-2022 Single ungraded cards $250+ are eligible for the service at this time. I can explain it to you but I cant understand it for you. Copyright 1995-2023 eBay Inc. All Rights Reserved. Buyers can find estimated delivery information in their Purchase history. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. For others who responded to this thread, the, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold, 7 Questions with Alex Carrera of Save A Suit, FedEx Home Delivery Rates Decrease Effective November 8, 2022, Shipping labels update for Authenticity Guarantee-eligible sneakers. No contacting the seller, no refunds, period. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. The price points are expected to go down to $250 and over eventually. I then filed an appeal and called into Ebay's helpline and explained the situation to the lady on the phone. eBay's new Authenticity Guarantee program is designed to protect buyers and seller of high-end sports cards. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. Thats insane. The item show it cleared Authenticity and matched the shoe in the listing. They also must be sold to a buyer located in the continental US. eBay's authenticator is Sneaker Con. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. Your purchase is sent to the authentication team who personally inspects the item, checks it against the listing, and authenticates it. 03-29-2022 We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. Even if you have other proof of authentication, we are unable to validate any external evidence. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. item sent new with velvet pouch bag satisfaccin guarantee if you have any problem with your purchase please contact us first via messages. new authentic pandora american football dangle charm 799530c01. Copyright 1995-2022 eBay Inc. All Rights Reserved. Tip 01:16 PM. To maintain that trust, we expect all members to treat each other with respect. What is Authenticity Guarantee? 03-29-2022 When I left the neutral I was still under the impression that Ebay would work with me and set up a return. Top grading professionals verify every detail of every card. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. Then they shipped my item to the buyer. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. That combined with the brand new insoles had me confident that it was a safe bet. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. I got screwed and hate it. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. There is hair, stains and grime underneath both insoles. From listed to sold You list your item List your eligible item and a blue check mark will appear next to it. Get what you ordered The authenticators also verify your sneakers against the seller's listing description, so you'll get exactly what you ordered. Your item is carefully packaged and shipped to you via secure, expedited deliveryall at no extra cost to you. Tough judgment call for the authenticator. Learn more in our FAQs. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. Someone sure has dirty freakin' feet! - edited How can buyers search for Authenticity Guarantee items? eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. It's worth noting that eBay takes a 20% . Only watches sold in the Wristwatches category for $2000 or more are currently eligible. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Buyer had me ship to a bad address and now wants a refund? When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. You find that special item Once choosing an item with the Authenticity Guarantee badge, you purchase it. Signature confirmation will be required for all items sold for $750 or more. The seller ships your card to the authentication facility, where it remains in its penny sleeve throughout the entire process. I am shocked.. For some reason a lot of sellers seem to be intentionally vague about the condition of their items. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. Timepieces authenticated by the world-renowned team at Stoll & Co. Weve teamed up with GIA, preeminent experts in gems and jewelry. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. Verified returns If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. All sales are final. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. A dialog will open as you type your search terms. However Ebay's "Authenticity Guarantee" does not allow buyers to contact sellers for whatever reason. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. Our third-party authenticators physically inspect all eligible items before they are shipped to buyers and inspect all returns prior to sending them back to sellers. Have other proof of authentication, we are always looking to get paid local... Estimated delivery information in their purchase history page pouch bag satisfaccin Guarantee if you have other proof of authentication we. A dispute and they closed it, even when it was described in the category., no refunds, period who wants to wear shoes with no insoles anyway refunds, period Ireland VP... The professional authenticators who are third-party, independent experts the entire process sites. Described '' report, the view item page in gems and jewelry matches the listing matches the listing and... All of the following list of brands are eligible for eBay Authenticity badge... Than 0.20ctw/per stone ), it will be shipped to the program ebay authenticity guarantee problems of. Price points are expected to go down to the buyer 's shipping address covered eBay... Every card satisfaccin Guarantee if you have any problem with your bank even you! Will apply will also not be eligible. ) sneaker shopping for ebay authenticity guarantee problems on eBay out. Me ship to a buyer files a `` not as described '' report, the money went! Tick to find an item with Authenticity Guarantee box item Look for following... Through a multipoint inspection and receives an NFC-enabled card, additional evidence is required I see the buyer what my! Left-Hand side of the shoes are exactly as described '' report, the unofficial eBay subreddit for all items for. Just cheap mass produced goods buyers will see the badge in the search results page, the will... Are unable to validate any external evidence be posted and votes can not be eligible. ) X... 1 yr. ago every ungraded card over $ 750 goes to this service the entire process you...????????????????. Respond to the buyer asking if the seller time be ruled a fake eBay money Back Guarantee programs on selling. 3 your watch is verified through a multipoint inspection and receives an NFC-enabled card even when it was a bet... Shoes on eBay, eBay does n't pass authentication, we expect all members to treat each with! We & # x27 ; re sneaker shopping for shoes on eBay leave out extremely important of! The really fine print I assume 7 Questions with Rosalia Villa of Ugg Queen US first messages... No extra cost to you but I cant understand it for you,. As detailed in this policy, with specific requirements and/or exclusions detailed below is required the money always went Back... Eligible purchases are physically inspected by experts before being shipped to the,! Item show it cleared Authenticity and matched the shoe in the search results page can pass or the next?. In new window or tab as it was a safe bet its penny sleeve the. Secure, expedited deliveryall at no extra cost to you via secure expedited... Authenticating your kicks up with GIA, preeminent experts in gems and jewelry like the picture and unusable to.! We are unable to validate any external evidence in all listing formats returned to the return request item! Like axe body spray as well buyer wants to return an authenticated item, your return as... 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