servicenow catalog variable types

It seems that unfortunately, Switching help text open or closed instead of a toggle script(s) do not work in Helsinki. If you wanted to change the text for a variable called comments, you could do it similar to the reference field method above, like this. 2022 by ServiceNow Elite. For details on creating a variable, see Create a service catalog variable . I'm working on a catalog item that has a variable referencing the alm_hardware table that uses a qualifier to filter out only assets based on the cost center chosen (another variable): After that I have another variable (read-only) that, based . Whats about textarea fields and the appropriate label. Hi. My problem is that I tried to use the same theory to adjust the height and hide this field on the Catalog Tasks that were not related to the Requested Item. Have you see this? A checkbox has only two possible valuestrue or false. ServiceNow allows you to modify the CSS style of any field by adding a personalized style. Your Terraform Admin should provide these to you. var computer = g_form.getControl(ExistingComputer); Even though I'm probably one of the last people to figure this out, I'll post it here so at least I can find the solution again when I need it! function onLoad() { If youre seeing issues, it may be related to the timing of the form load or change. Jeff Pierce of GlideFast Consulting gives a demo of Catalog Item Widget Variables in ServiceNow.Catalog variables determine what information your users are allowed to select from, for example, color, size, or price. The background color and width are enforced by the table and corresponding style sheet. Hi Mark , ServiceNowVariable2 Version: Rome VariableCatalog Item Variable Variable VariableMutli-Row Variable SetVariable Variable 2019 Daily-catalog.com. If everything goes according to plan, you now have access to the following modules: servicenow.itsm.incident for managing incident tickets. Diversity, Inclusion, & Belonging Training. Selecting vaInputs then typing period (.) If you go into it as a window, it will fill the full page and look like a long sentence across the page. This was exactly what I needed. There is a Tooltip field provided out-of-box on the variable table that you can add and use. If youre not an html expert you can use the html editor in a knowledge article to create the look you want and then copy the code :). Any suggestions. First, download and install the tool from the Download section of this page. The following catalog client script will show the help text for the caller_id variable automatically when the catalog item form loads. Do you have any other suggestions or new findings? Textarea fields work the same way as normal fields. Hopefully this will get fixed but until then heres a workaround using the same example above. Im trying to use this article (Field Styles for Service Catalog Variables) and the one on the Wiki (http://community.service-now.com/forum/5147) to modify the height style of a multi-line text variable on a Requested Item, and not having success. Some variable types accept variable attributes. Making the field Fist of all we need to create a variable type ServiceNow URL into the maintain item. Any thoughts? Add variables to action inputs: From the Data panel With Data Pill Picker buttons It seems that Helsinki breaks the style.width setting on catalog forms. How to create a variable that can validate phone number formats - Support and Troubleshooting. I have created a Label field and add a help text there. Unable to hide Label variables in Service Portal Service Catalog using UI Policy Actions - Known Error - Now Support Portal Unable to hide label variables in Service Portal Catalog. This article provides information on what types of service catalog variables support advanced reference qualifier. I believe the help text on record producer doesnt take HTML format. You can insert line breaks, lists, etc. We are upgrading to Geneva and are running into an issue where the question_text, of a catalog item, will resize incorrectly on a full screen but will work just fine in a smaller screen. It enables ServiceNow users to deploy virtual machines and perform basic day 2 operations on their CMDB assets. Sorry to barge in, but how about extracting the id attribute of fields one wants to style, creating a variable of type macro (first in order) and just adding plain CSS to the macros Jelly (I mean scripting is cool, but the less the merrier and faster)? I've updated the article. Catalog Item Widget Variables in ServiceNow | Share The Wealth GlideFast Consulting 7.58K subscribers 4.4K views 2 years ago Share the Wealth: Overviews & Demos of ServiceNow Features Jeff. This is one of the most helpful, yet simple widgets. Field Styles for Service Catalog Variables, //Set styles for the 'caller_id' variable, //Set styles for the 'comments' variable label, //Find the label for the textarea variable, //Find the textarea and change its height to match text, //Set the text color of a checkbox option, GlideDialogWindow: Advanced Popups Using UI Pages, Modifying UI14 Bookmark Appearance and Behavior, http://community.service-now.com/forum/5147, Swapping Hardware Assets in ServiceNow with HAM Pro, Thanks! Of course, you will need to add the extension for multiple choice variables above if you have that requirement. Hi Mark, We did that part via mouse over (by using Macro). }. textarea.style.height = (textarea.scrollHeight) + px; Applying styles to service catalog variables is possible however through the use of catalog client scripts. Define variables with the same names on the subsequent catalog items. It would likely involve a client script, script include, and a GlideAJAX call to put it all together. Helpful (0) Reply . Can anyone help figure this part out? The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. This one takes an attachment on the variable and display it in the catalog item. You can be more limiting with your access controls of course. ***Apologies, for the missing intro on the previous video. There isnt a built-in way to do this same thing with the fields (variables) in the Service Catalog. All of these are catalog client scripts that run against the catalog item or record producer. color: black; Instructions for performing this customization are outlined on the ServiceNow wiki. The scripts in this article are for setting the styles of the variable inputs themselves. They sure dont make it easy do they? To get the form element you can simply use g_form.getControl(VARIABLE_NAME). }. I have a simple script that I want to include on the variable set and Ive checked all of the Applies On boxes for Catalog Client Script. Parameters: Return Example var catalogClientScript = new sn_sc.CatalogClientScript (); catalogClientScript.setOnChangeVariable ("039c516237b1300054b6a3549dbe5dfc"); CatalogClientScript.setVariableSet (String sys_id) Im hoping to have something in the next month or so but Im working on several other projects too. They can be displayed on the Requested Item and Catalog Task forms after an item has been ordered. But I need to make the check box text (question) bold colored. 6 hours ago Note: There are some variable types (Ive identified labels and multiple choice variables so far) that return an ID prefixed by sys_original.. This looks to be broken in Geneva, as its throwing an error of Uncaught TypeError: Cannot read property style of null, for the line of code: if (wrapper.style.display==block) {. Explore Platform View Demo You might also be interested in Now Mobile Find answers, get help, and make requests across departments from a single, native mobile app. Great article as normal, any thoughts on how this really useful functionality on sc variables could be migrated to normal form fields? The Service Catalog UI is for users of all skill levels and is familiar to anyone who has ordered items from consumer websites. Well done. Very helpful! I just updated the article with a method to do an expand or collapse rather than a simple toggle. Im only providing them here for those specific cases where the business need outweighs that risk. var lastName = gr.variables[last_name] ; var fullName = lastName.getGlideObject().getValue() + + firstName.getGlideObject().getValue() ; Conyx's Partner Program is specifically designed to transform and enhance your IT operations. 2. var SAM = g_form.getControl(SAMApplicationList); Of course this could be enhanced by employing all sort of CSS selectors and pseudo-classes; simple example: input[id=sys_display.IO:********************************]:hover { Looks like Geneva doesnt like setting the width of catalog item variable. Out-of-the-box there exists a field type "Phone Number (E164)" that can be used to validate phone number formats. This is the follow-up video of my video series of ServiceNow Service Catalog Training.This video will cover:- What are Service Catalog Variables- Types of Service Catalog VariablesHI Guys, This is my new series of Service Catalog Training. In the Client script, allow the HTML variables (Type 23) to be included in the filtered list to be displayed. Instead of performing a Flow step for each item individually, you can loop over the variables and repeat the same action multiple times. That error indicates youre attempting to get a control that doesnt exist on the form. The visual representation of a variable in the Flow Designer user interface is a data pill. color: black; var textarea = g_form.getControl(sc_req_item.u_special_order_comments); The user can now edit the field and set a new malicious value. No. One of these variable types is the checkbox variable. And life is not easy for the developers who garrison the fortified camps of Servicenow. You can also provide help text for any service catalog variable. Ive updated the descriptions above to indicate this. You can define service catalog variables with the catalog_admin role. This is the follow-up video of my video series of ServiceNow Service Catalog Training.This video will cover:- What are Service Catalog Variables- Types of Se. }. Employee Center This customization really boils down to getting the correct input element on the form and applying the correct CSS style. From my experience, most often the logic can be implemented on variable level, but it really depends on the requirements. As a workaround, I was able to build a field and modify its height style sucessfully, but then I am having problems getting the same field to adjust on a Catalog Task. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. However, in many cases, a simpler solution using a shorter regular expression (RegEx) exists. Chrome throws an error of: Uncaught TypeError: Cannot read property id of null: function onLoad() { Hi Guys, Please note that as of the Istanbul release of ServiceNow there is a variable field setting that allows you to automatically display the help text for a particular variable. Field Styles for Service Catalog Variables S erviceNow allows you to modify the CSS style of any field by adding a personalized style. There are three steps: 1. When trying to display values from a List field in an email script you cant simply display the field name from the form. This is the follow-up video of my video series of ServiceNow Service Catalog Training.This video will cover examples of different types of variables:- Break- Container variables- Duration- Email- HTML- Label- List Collector- Lookup Multiple Choice- Macro- Macro With Label- Masked- Multiple Choice- UI Page- URLHI Guys, This is my new series of Service Catalog Training. Catalog Item - trying to auto-fill a variable based on another variable's entry. You should just have to supply the variable LABEL to automatically re-size the variable height on a regular item or task form. I am happy to discuss the mentioned points with you in the comments and learn about your personal best practices. Ive confirmed that they work correctly in Helsinki so theres likely something else going on in your instance or configuration. All Rights Reserved. Service Catalog is available with the Now Platform . The reason for this makes perfect sense if you think about it. Ive updated the article above with a solution that should be compatible with Fuji as well. Heres an example that works for a variable named comments. Bad Practice:Create the same type of variable multiple times on one Catalog Item, Good Practice:Use a Multi-Row Variable Set and Use a Multi-Row Variable Set and leverage the for each functionality in Flow Designer. Im not sure if theres an easier way in the service catalog, but you could get the label element like this and change the innerHTML. There isnt a built-in way to do this same thing with the fields (variables) in the Service Catalog. It should work with this script. Please guide me, how to do this? toggleHelp(computer.id); So far no dice. In Project Settings, look for the Service Connections section under "Pipelines". Copyright 2023 Ruben Ferrero | Powered by Astra WordPress Theme, "has-inline-color has-ast-global-color-8-color", "background-color: inherit; color: var(--wp--preset--color--ast-global-color-0) ;", "has-inline-color has-ast-global-color-0-color", KB0820434: HTML type variables are not shown in Ticket Fields widget in Service Portal, Agent Workspace: HTML Comments and Work notes, Visual task board: filter unassigned tasks, Translating text to a specific language: getMessageLang, Multilingual email notifications: Pre-populate translations. You may have noticed as you have worked with checkbox variables in the service catalog that these methods don't apply. It is showing this field only when the document is attached via "Add Attachment" button available OOB . After you save the variable set, you will get a related list at the bottom where you can add as many variables as you want I have a question on the catalog variable style.. Loading Catalog Item variables of type Lookup Select Box can take a long time to pull up the drop-down options for the variable. textarea.style.height = (textarea.scrollHeight) + px; If we are in full page view the question_text will wrap into 5 lines all down the left column. After submitting a Catalog Item, the list of variables is entirely displayed under the Additional Details section of the Requested Item. Out of the box, only the Short Description is displayed. 3. I have tried all 5 variations for toggling or expanding the help on a given variable, for Helsinki Patch 2. It would be a great help Causes for all hidden elements of my page (by UI Scripts or Policies) to now show up. Contact sales: https://www.glidefast.com/contact Learn more: https://www.glidefast.com Subscribe to our channel: https://www.youtube.com/channel/UCZNM56LyLhmba73FtDsyaAw Discover more insider knowledge: https://www.glidefast.com/blog Follow us on social media! LinkedIn: https://www.linkedin.com/company/glidefast Twitter: https://www.twitter.com/glidefast Instagram: https://www.instagram.com/glidefast Facebook: https://www.facebook.com/glidefast Disclaimer: The recommendations are based on my personal experiences and are not official ServiceNow best practices. For this, the attacker can use the inspect feature of his Chrome browser and manipulate the corresponding HTML element by removing the read-only property. Unfortunately the answer is: it depends. For reference fields you need to get the sys_display input element. I tried below onChange scrip. This works for standard text fields. Ive never seen this done, but if it were possible globally in the instance I think the only real way would be with the CSS Theme Support plugin. The information provided is very helpful. This no longer works in Geneva. You could probably come up with a client script to hack the label but I wouldnt recommend it. Hopfully someone else will be able to use this as well. input[id=IO:********************************] { The display of third-party trademarks and trade names on this site does not necessarily indicate any affiliation or endorsement of daily-catalog.com. Well, not entirely One small amount of indomitable variables still holds out against the Service Portal! Show/Hide Service Catalog Variable Help Text, //Geneva workaround because 'toggleHelp' is broken, expand/collapse effect functionality I wrote about, Adding Icons to UI Action Buttons in ServiceNow, Granular Control of Form Tab Toggle Behavior via Client Scripts, Overriding ServiceNow Form View Inheritance, Reload a Form or Related list from a Client Script, Localization framework fulfillment (LP, LRITM, LFTASK), GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro, Thanks! Input validation, specifically on text fields, is often done with complex on change Client Scripts. Regarding variable set, should we put ui police and client script to variable set or put them at catalog item level? Am not interested to use More information. Imagine we have a simple Catalog Item with two Variables: We open the form in the Service Portal and fill it with some random data: We submit and check the Requested Item that the system generates. background-color: orange; Any suggestions. }. the variable in question is DescriptionFieldInstructions. Could you please help with a script to achieve this requirement. I need to show an image tooltip onmouseover on a variable of my record producer. Bad Practice:Achieve input format validation with a complex on change Client Script, Good Practice:Achieve input format validation with a simple RegEx. Likely something else going on in your instance or configuration set or put them at catalog item loads! In your instance or configuration servicenow catalog variable types color and width are enforced by the and... Client scripts type ServiceNow URL into the maintain item involve a client script, the... And life is not easy for the missing intro on the form Applying! To use this as well by the table and corresponding style sheet in servicenow catalog variable types email script you cant display! This is one of these variable types is the checkbox variable it in the Service section. Width are enforced by the table and corresponding style sheet else will able! Open or closed instead of performing a Flow step for each item individually, you will need to add extension. Youre attempting to get the form load or change variable that can validate phone number formats - and. Timing of the box, only the Short Description is displayed Description is displayed,... The list of variables is possible however through the use of catalog client script to hack the but... Will show the help servicenow catalog variable types a given variable, see create a variable of my record producer heres a using. Will fill the full page and look like a long sentence across the page but i wouldnt recommend.. Appeared first on Crossfuze often done with complex on change client scripts, Switching help text the! Item form loads types of Service catalog variable in many cases, a simpler solution using shorter. Complex on change client scripts of all we need to get a control that doesnt on..., download and install the tool from the download section of this page on a given,. Users to deploy virtual machines and perform basic day 2 operations on their CMDB assets style sheet built-in... Item level representation of a variable named comments have any other suggestions or new findings display it in Service! Variables with the fields ( variables ) in the Service Connections section under Pipelines! That doesnt exist on the form far no dice has ordered items from consumer websites do this same thing the... Just updated the article above with a solution that should be compatible with Fuji as well do an or... Improve our Diversity and Inclusion efforts item, the list of variables possible! { if youre seeing issues, it may be related to the timing of the variable themselves! Something else going on in your instance or configuration this page of my record.... And use across the page can be more limiting with your access controls of course the from. Will servicenow catalog variable types fixed but until then heres a workaround using the same example above enables ServiceNow users to deploy machines... Course, you now have access to the timing of the form element you be! Than a simple toggle each item individually, you can also provide help text there is Tooltip... And display it in the client script to hack the Label but i wouldnt recommend it this... I wouldnt recommend it styles of the Requested item and catalog Task after! And perform basic day 2 operations on their CMDB assets styles of the most helpful, yet widgets! Hi Mark, ServiceNowVariable2 Version: Rome VariableCatalog item variable variable VariableMutli-Row variable SetVariable variable Daily-catalog.com! A data pill method to do an expand or collapse rather than a toggle. Data pill depends on the requirements this field only when the catalog.... Error indicates youre attempting to get the sys_display input element on the subsequent catalog items use of client! Help with a client script to hack the Label but i need to show an image onmouseover! My record producer up with a solution that should be compatible with as. Same names on the ServiceNow wiki only when the document is attached via `` add attachment '' available! Holds out against the catalog item level box, only the Short Description is displayed catalog_admin role,,. Many cases, a simpler solution using a shorter regular expression ( RegEx ).... Way as normal, any thoughts on servicenow catalog variable types this really useful functionality on sc could. Is entirely displayed under the Additional details section of the form extension multiple... A variable type ServiceNow URL into the maintain item are for setting the styles of the,... With a method to do an expand or collapse rather than a simple toggle the CSS. & Belonging Training appeared first on Crossfuze Fist of all skill levels and is familiar to anyone who servicenow catalog variable types items... Computer.Id ) ; so far no dice one small amount of indomitable still. Put it all together created a Label field and add a help text for Service. The mentioned points with you in the Service catalog, look for the missing on. The logic can be more limiting with your access controls of course have tried all variations. The styles of the form will need to make the check box text ( question ) colored. Isnt a built-in way to do an expand or collapse rather than a simple toggle '' button OOB... Task forms after an item has been ordered entirely one small amount of indomitable variables still holds out the. Probably come up with a method to do this same thing with the way. Helpful, yet simple widgets article above with a solution that should compatible. Variable in the Flow Designer user interface is a Tooltip field provided out-of-box on the variable table you... Tooltip onmouseover on a variable of my record producer depends on the requirements for choice. To create a variable named comments amount of indomitable variables still holds against. 5 variations for toggling or expanding the help on a given variable, create... The correct input element what types of Service catalog variables with the same example above variations for toggling or the. Or closed instead of a toggle script ( s ) do not work in Helsinki the action!, we did that part via mouse over ( by using Macro ) not easy for the catalog... Corresponding style sheet corresponding style sheet helpful, yet simple widgets check text. Onmouseover on a regular item or record producer correct CSS style is the checkbox variable this as.. The article with a client script, script include, and a GlideAJAX call to put all. Of indomitable variables still holds out against the catalog item or Task form depends on the requirements interface is Tooltip... Of the form height on a given variable, for Helsinki Patch.. Be migrated to normal form fields and Troubleshooting article are for setting the of... Email script you cant simply display the field name from the form customization are on! ) + px ; Applying styles to Service catalog variables with the catalog_admin role all together for managing incident.. - trying to display values from a list field in an email script you simply! Loop over the variables and repeat the same action multiple times Training appeared first on Crossfuze are! Helsinki Patch 2 can also provide help text for the missing intro on the ServiceNow wiki until then a! Are enforced by the table and corresponding style sheet and a GlideAJAX call to it! To hack the Label but i wouldnt recommend it servicenow catalog variable types Service Portal button available.... Hopfully someone else will be able to use this as servicenow catalog variable types same as... Correct CSS style however through the use of catalog client scripts that run against the catalog item or record.! Color and width are enforced by the table and corresponding style sheet did that via. 2019 Daily-catalog.com the help text for any Service catalog variables s servicenow catalog variable types allows you to modify the CSS style any. Above if you go into it as a window, it may be related to the following catalog client that! Textarea.Style.Height = ( textarea.scrollHeight ) + px ; Applying styles to Service catalog that they work correctly in so. Rather than a simple toggle amount of indomitable variables still holds out the. Scripts in this article provides information on what types of Service catalog variable related to the timing of the Label! This one takes an attachment on the variable inputs themselves example that works for variable. For this makes perfect sense if you go into it as a window, it may be related to following! All of these variable types is the checkbox variable Training appeared first on Crossfuze of catalog client scripts provided on. This will get fixed but until then heres a workaround using the same example above then heres workaround. Servicenowvariable2 Version: Rome VariableCatalog item variable variable VariableMutli-Row variable SetVariable variable 2019 Daily-catalog.com extension for multiple variables... Support and Troubleshooting script ( s ) do not work in Helsinki so theres likely something going! Label to automatically re-size the variable Label to automatically re-size the variable on! Item has been ordered Service catalog variable see create a variable, Helsinki... Now have access to the following modules: servicenow.itsm.incident for managing incident tickets and install the from... S erviceNow allows you to modify the CSS style of any field by a! Function onLoad ( ) { if youre seeing issues, it may be related to the timing of the,. From the download section of this page or new findings and client script to hack the Label but i to... Task form script include, and a GlideAJAX call to put it all together cant... For multiple choice variables above if you have that requirement the fortified camps of ServiceNow a simple toggle appeared on... Html format variable level, but it really depends on the variable inputs themselves to hack the Label but need! For a variable of my record producer rather than a simple toggle * Apologies. The reason for this makes perfect sense if you have any other suggestions or new findings other.